Refund Policy

100% Excellence Guarantee

No Fine Print, Just Uncompromising Quality

At Presidential Details, we are passionate about perfection. Our commitment to excellence drives everything we do, from the meticulous detailing of your vehicle to the customer service we provide. To ensure your complete satisfaction, we’ve created a Satisfaction Guarantee that is as straightforward and reliable as the services we deliver. If something isn’t right—whether it’s a mistake, something not as described, or craftsmanship that falls short of your expectations—we’ll make it right.

Our Commitment to You

We understand that your vehicle is more than just a mode of transportation—it’s a reflection of your style, your personality, and your pride. That’s why we treat every detail with the utmost care and precision. Our Satisfaction Guarantee is our way of showing that we don’t just aim to meet your expectations; we aim to exceed them.

How Our Satisfaction Guarantee Works

1. Notice an Issue? Let Us Know—Anytime, Anywhere:

Your satisfaction is our top priority, and we’re here to ensure that you’re happy with the service we provided. If you find that something isn’t quite right, simply reach out to us—whether it’s the day after the service, a month later, or even further down the road. There’s no expiration date on your satisfaction. We want to know about it and make it right.

2. We’ll Take Care of It, No Questions Asked:

Free Redo: If there’s anything about our work that didn’t live up to your expectations, we’ll redo the service at no additional cost to you. We’ll address the issue, correct it, and ensure that the final result is nothing short of outstanding.
Partial Refund: In some cases, redoing the service might not be the best solution. If, after redoing the service, you’re still not completely satisfied, we’ll offer a partial refund based on the specific areas that didn’t meet your expectations. This way, you can feel confident that your investment in our services is never wasted.

Why We Stand Out

At Presidential Details, we don’t just clean cars—we elevate them. Our team is dedicated to transforming your vehicle into something extraordinary, ensuring that every detail is perfect. We know that quality is in the details, and we take the time to do the job right. Here’s why our Satisfaction Guarantee is so unique:

Customer-Centric Approach: Your experience matters to us. From the moment you book our services to the moment you drive away, we’re focused on delivering an experience that exceeds your expectations. If we fall short, we’re committed to making it right—no fine print, no excuses.
Expert Craftsmanship: Our team consists of skilled professionals who are passionate about what they do. We use only the best products and techniques to ensure that your vehicle receives the highest level of care. Our Satisfaction Guarantee reflects our confidence in our work and our dedication to your satisfaction.
Transparency and Trust: We believe in being open and honest with our customers. That’s why our Satisfaction Guarantee is clear and straightforward—there are no hidden clauses or complicated terms. You can trust that we’ll stand by our word and deliver the quality you deserve.

What’s Covered Under Our Guarantee

Our Satisfaction Guarantee applies to all the services we offer, but it’s important to understand the natural lifespan of each service:

Exterior Waxing: Our exterior waxing services are designed to protect your vehicle’s paint and enhance its shine. This service is typically effective for up to 6 months, depending on the conditions your vehicle is exposed to. If you find that the wax doesn’t last as expected within this timeframe, let us know, and we’ll make it right.
Ceramic Coating: Ceramic coatings offer long-lasting protection, and our coatings are expected to last up to 5 years. If you notice a decrease in the coating’s performance within this period—such as reduced water repellency or surface protection—we’ll address the issue under our Satisfaction Guarantee.
Interior Detailing: Our interior detailing services are designed to refresh and protect your vehicle’s interior. This service is covered for 1 year, ensuring that you continue to enjoy a clean and comfortable driving experience. If something isn’t holding up, we’ll fix it.
Paint Correction: Paint correction is a delicate process that restores your vehicle’s finish. We cover this service for 1 year. If swirls or scratches reappear within this timeframe due to our craftsmanship, we’ll correct them at no additional cost.

What’s Not Covered

While our Satisfaction Guarantee is comprehensive, there are some limitations:

Natural Wear and Tear: Over time, your vehicle will naturally experience wear and tear. This includes fading of wax, gradual loss of ceramic coating effectiveness, and minor wear on interior surfaces. These changes are expected and are not covered by our guarantee.
Proper Care and Maintenance: We provide guidelines on how to care for your vehicle after our services. Proper maintenance is crucial to preserving the quality of our work. If issues arise due to neglect, improper care, or external factors (like harsh chemicals or severe weather), they may not be covered.
Non-Transferable: Our Satisfaction Guarantee is tied to the original owner of the vehicle at the time the service was performed. If the vehicle is sold or transferred to a new owner, the guarantee does not transfer.

How to Make a Claim

If you need to make a claim under our Satisfaction Guarantee, we’re here to help:

Contact Us: Reach out to us at info@presidentialdetails.com or call us at (239) 842-1464. Let us know what the issue is, and if possible, provide photos or details to help us understand the concern.
Inspection and Resolution: We’ll arrange a time to inspect your vehicle and determine the best course of action. Whether it’s redoing the service or offering a partial refund, we’re committed to resolving the issue quickly and effectively.

Our Pledge to You

At Presidential Details, your satisfaction is more than just a promise—it’s our guarantee. We believe that every vehicle deserves the highest level of care, and every customer deserves to feel confident in the quality of our services. We’re dedicated to ensuring that you’re thrilled with the results, every time. If we fall short, we’ll make it right—because at Presidential Details, we’re not just detailing vehicles; we’re crafting experiences that leave a lasting impression.